Returns & Refunds
14-Day Returns
You may request a return within 14 days of delivery for a full refund of the product price or an exchange, subject to the conditions below.
For change-of-mind returns or incorrectly ordered products, the unit must:
– Be unused and never installed or operated.
– Include all supplied parts and accessories.
– Be complete and free from damage caused after delivery.
Opening the box to inspect the product does not affect your return eligibility.
Return Packaging
Original packaging is preferred but is not required. If the original packaging is unavailable, use suitable protective packaging to prevent damage during return shipping. Include all supplied parts and accessories.
Defective Products
If your product appears defective, including during proper installation or initial testing, contact G&A Engineering before removing or returning the unit.
Installation or testing alone will not disqualify a defective-product claim. We may request proof of purchase, photographs, or troubleshooting information to assess the issue and determine the appropriate resolution.
G&A Engineering pays return shipping costs for approved defective-product returns. Damage caused by misuse, improper installation, or improper handling is not considered a manufacturing defect.
Products Damaged During Delivery
If your product arrives damaged, contact G&A Engineering promptly. Keep the packaging and take photographs of the product and packaging so we can assess the damage and arrange the next steps.
Delivery-damage claims are handled separately from change-of-mind returns. A product will not be excluded from a delivery-damage claim because it arrived damaged.
How to Request a Return
Contact G&A Engineering with your order number or proof of purchase and the reason for your return. Please obtain return instructions before shipping any product.
One-Year Product Warranty
Products come with a one-year warranty. The 14-day return period is separate from this warranty. If you experience a product issue during the warranty period, contact G&A Engineering for assistance with your claim.
Return Shipping Costs
Customers are responsible for return shipping costs when returning a product because they changed their mind or ordered the wrong item. Original delivery charges are non-refundable for these returns.
G&A Engineering pays return shipping costs for approved defective or delivery-damaged product returns. If an approved return is refunded, the refund will also include the original delivery charge.
Refund Processing
Approved refunds will be issued to your original payment method within 5–10 business days after we receive and inspect your return. Your bank or card provider may require additional time to post the refund.
Contact Us
To request a return or ask about a product issue, email with your order number and a description of your request.